Frequently asked questions

Questions about our WordPress Hosting? Our FAQs provide answers to the most common queries. You can also contact our expert support team at any time.

WordPress is a content management system (CMS) – software that enables the creation, publishing and ongoing maintenance of websites. It stores content to allow webpages to be built and published, and supports a wide range of themes and plugins to customise how websites look and function.
MariaDB is a drop-in replacement for MySQL meaning it follows the same schemas and structure therefore is compatible with your current scripts/software that require mySQL. The difference is faster and safer data replication.
Yes, we’ll transfer your website for free within the first 30 days. If you require transfers outside of this window, we can do it for a fee, or provide you with resources on how to do this yourself.
We proudly provide 99.9% Website Uptime (not network or server). View The Facts.
LiteSpeed web server is a high-performance Apache drop-in replacement. LSWS is the 4th most popular web server on the internet and the #1 commercial web server. Performance up to 20x faster than Apache with a small memory footprint and increased scalability.
Disk Space: Unlimited
Bandwidth: Unlimited
Physical Memory: Allocated per package (see comparison table)
Concurrent Connections: 50
Number of Processes: 100
I/O Limit: 8MB/s
I/O operations per second: 1024
Inodes: Allocated per package (see comparison table)
We handle this on a case-by-case basis. Sometimes we can upgrade your current package and can always move to a Managed VPS or Cloud Dedicated Server (we move all the data, you just have to pay the package difference). Scaling with NameHero is easy!.
Our servers are located in Lansing, Michigan, USA and Amsterdam, Netherlands. Use the following links to conduct a speed test: US Datacenter | NL Datacenter
Yes we can provide “Jailshelled” SSH access on all of our accounts. To enable on your account, please open a new support ticket and our team will provide further instruction.
No. We do not allow content that could be considered adult in nature on any package at NameHero.